Reach the house
Contact us
Every message to First Class is read and answered by a person. Write to us about anything — an application, your membership, a question no page here answers — and we will reply in kind.
Write to us
Email hello@matchfirstclass.com for anything: general inquiries, membership and billing questions, press, or partnerships. Members may also message their matchmaker directly from their dashboard at any time.
By mail
FCM Solutions LLC, doing business as First Class Match
30 N Gould St Ste R, Sheridan, WY 82801
For specific matters
Privacy & data rights. To exercise the rights in our Privacy Policy — access, correction, deletion — write to hello@matchfirstclass.com with the subject “Privacy Request”.
Safety concerns.Use the “Report a concern” option in your conversation, tell your matchmaker, or email us. Reports are confidential. If you are in immediate danger, contact your local emergency services first. See Safety.
Billing & refunds. Write to us or your concierge; our Refund Policy explains how billing and cancellation work.
Background-check rights. See Background Check Rights for your rights under the Fair Credit Reporting Act.
Law enforcement. Official requests are handled per our Law Enforcement Guidelines.